Privacy Policy
Last Updated: May 21, 2026
At PixWave AI, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered image and video generation service. Please read this policy carefully to understand our practices regarding your personal data.
Google Account Information
When you sign in using Google OAuth, we collect:
- Your name and email address
- Profile picture (if available)
- Google account ID for authentication purposes
Usage Data
We automatically collect information about your interactions with PixWave AI:
- Generation prompts and created content
- Feature usage patterns and preferences
- Device information (browser type, operating system)
- IP address and general location data
- Session duration and activity logs
Payment Information
When you purchase credits, payment processing is handled by Stripe. We collect:
- Transaction history and credit balance
- Billing email and receipt information
- Note: We do NOT store credit card numbers, CVV codes, or other sensitive payment details. All payment data is securely processed and stored by Stripe.
We use the collected information for the following purposes:
- Service Delivery: To provide, maintain, and improve PixWave AI's AI generation features
- Account Management: To authenticate users and manage your account settings
- Credit System: To track your credit balance and generation usage
- Customer Support: To respond to your inquiries and provide technical assistance
- Product Improvements: To analyze usage patterns and enhance our service
- Communications: To send important updates, security alerts, and promotional messages (with your consent)
- Legal Compliance: To comply with applicable laws and regulations
PixWave AI uses a credit-based system for generating images and videos. All payment processing is handled securely through Stripe, a PCI-DSS compliant payment processor.
What We Store:
- Your current credit balance
- Transaction history (date, amount, credits purchased)
- Stripe customer ID (for subscription management)
What We DO NOT Store:
- Credit card numbers or debit card information
- CVV/CVC security codes
- Banking details or payment credentials
For more information about Stripe's security practices, please visit Stripe's Privacy Policy.
We Do Not Sell Your Data
PixWave AI does not sell, rent, or trade your personal information to third parties for marketing purposes.
We may share your information only in the following limited circumstances:
- Service Providers: With trusted third-party services that help us operate PixWave AI (e.g., Stripe for payments, Google for authentication, AI model providers)
- Legal Requirements: When required by law, subpoena, or to protect our rights and safety
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred
- With Your Consent: When you explicitly authorize us to share your information
PixWave AI's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
Specifically, we:
- Only request access to the minimum data necessary for authentication
- Use Google data solely to provide and improve PixWave AI services
- Do not use Google data for advertising or marketing purposes
- Store Google authentication tokens securely and encrypted
- Allow you to revoke access at any time through your Google Account settings
You can review and manage PixWave AI's access to your Google account at Google Account Permissions.
PixWave AI uses cookies and similar tracking technologies to enhance your experience and analyze service usage.
Types of Cookies We Use:
- Essential Cookies: Required for authentication and core functionality
- Preference Cookies: Remember your settings (theme, language, etc.)
- Analytics Cookies: Help us understand how users interact with PixWave AI
You can control cookies through your browser settings. Note that disabling essential cookies may affect your ability to use certain features of PixWave AI.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy.
Retention Periods:
- Account Data: Retained while your account is active, or as needed to provide services
- Generated Content: Stored according to your preferences; you can delete at any time
- Transaction Records: Kept for 7 years to comply with financial regulations
- Usage Logs: Anonymized after 90 days for analytics purposes
After account deletion, we may retain certain information as required by law or for legitimate business purposes (e.g., fraud prevention, dispute resolution).
You have the following rights regarding your personal data:
Access & Portability
Request a copy of your personal data in a structured, machine-readable format
Rectification
Update or correct inaccurate personal information
Deletion
Delete your account and associated data permanently
Opt-Out
Unsubscribe from marketing communications at any time
How to Exercise Your Rights:
To export your data or delete your account, visit your Account Settings or contact us at privacy@pixwaveai.com. We will respond to your request within 30 days.
Age Requirement: 13+
PixWave AI is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13 years old.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@pixwaveai.com. We will take steps to delete such information from our systems.
Users between 13 and 18 years old should have parental consent before using PixWave AI.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service features.
- We will notify you of material changes by email or through a prominent notice on PixWave AI
- The "Last Updated" date at the top of this page indicates when changes were made
- Your continued use of PixWave AI after changes constitutes acceptance of the updated policy
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Privacy Team
Email: privacy@pixwaveai.com
We aim to respond to all privacy inquiries within 2-3 business days.
For general support inquiries, please visit our Support Center or email support@pixwaveai.com.
This Privacy Policy was last updated on May 21, 2026
Thank you for trusting PixWave AI with your creative journey.